Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Convova (the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you create or join a host, or otherwise use the Service on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf, and “you” includes that organization.

Convova is event-management software. Hosts create events and run them: programs and schedules, ticket sales, passes, check-in and badges, announcements, questions, and attendee networking. Attendees hold tickets, carry a pass, and take part in the events they attend. We may add, change, or remove features at any time.

Anyone may sign up. You may also receive an account when a host issues you a ticket or adds you to an event. Your email address is your login and must belong to you. You are responsible for keeping your sign-in details confidential and for all activity under your account, and you agree to tell us promptly of any unauthorized use.

A host is the company, community, or person that runs events. Whoever creates a host becomes its owner and can add members. Owners create events, publish them, connect a Stripe account, and manage payments; members manage event content. The owner is responsible for the host's use of the Service, including what its members do.

If you run events, you are responsible for having all rights, permissions, and consents you need to invite attendees, import attendee data, issue tickets, and publish content, and for complying with the laws that apply to you and your attendees, including data-protection, consumer-protection, and tax laws. You are responsible for the accuracy of what you publish.

Publishing an event is free up to 100 tickets. Beyond that, a host pays a fee for each event, or buys a yearly plan. The current prices are on our pricing page. A change applies to fees charged after it takes effect; a fee already paid never changes.

• A full event is paid once, at publish, through Stripe Checkout, which saves the card you use. As the event grows past each block of 500 tickets, the next block is charged to that card automatically and Stripe emails a receipt. Tickets from every source count, including revoked ones.
• The yearly plan is paid up front and covers every event the host publishes while it is active, up to 500 tickets each. It renews yearly until cancelled. Cancelling keeps the plan until the end of the paid year. There are no partial refunds, and buying the plan does not refund event fees already paid.
• When a charge fails, Stripe retries it. If it cannot be collected, adding people to the event pauses until the card is updated; tickets already issued keep working.
• Convova keeps 3% of each sale made through its store. Stripe deducts it before the money reaches the host. Tickets sold elsewhere and imported, and free tickets, pay nothing.

Fees are in US dollars and exclude any taxes that apply to you.

When a host sells tickets through the Service, the host is the seller and the merchant of record. Payments go to the host's own Stripe account; Convova never holds ticket money. The host sets prices, sales windows, quantities, and coupons, and is responsible for the event taking place, for refunds and cancellations, and for any taxes on its sales. If you buy a ticket, your contract of sale is with the host.

Refunds are decided by the host and issued through Stripe. A refunded ticket is revoked. A ticket you send to someone else becomes theirs when they accept it. Tickets that have been checked in cannot be sent.

You agree not to misuse the Service. In particular, you will not:

• use the Service in violation of any applicable law;
• infringe the rights of others or upload content you do not have the right to share;
• attempt to gain unauthorized access to the Service, other accounts, or our systems;
• interfere with or disrupt the integrity or performance of the Service;
• guess coupon codes, resell tickets against a host's rules, or use the store to launder or test cards; or
• scrape, harvest, or collect data from the Service except through the public API and the features we provide for that purpose.

You keep ownership of the content you submit. You grant Convova a worldwide, non-exclusive license to host, store, process, and display it as needed to run the Service for you and the people you share it with. Content a host publishes for an event, such as the schedule, speakers, sponsors, and the host's own page, is public. You are responsible for your content and its legality.

The Service, including its software, design, and trademarks, is owned by Convova and its licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you to use the Service, no rights are transferred to you.

Payments run on Stripe. A host that connects a Stripe account agrees to the Stripe Connected Account Agreement, and a host that pays Convova, or a buyer who pays a host, agrees to Stripe's terms for that payment. The Service also relies on email delivery, sign-in protection, and ticketing imports from other platforms. We are not responsible for third-party services or their availability.

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free, and we are not a party to the sale of a ticket or to the running of an event.

To the fullest extent permitted by law, Convova will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Service. Our total liability for any claim arising out of the Service is limited to the greater of the fees you paid Convova in the twelve months before the claim and one hundred US dollars.

We may suspend or terminate your access, or a host, if these Terms are breached or if we reasonably believe it is necessary to protect the Service or other users. You may stop using the Service at any time; a host may leave by having its owner remove the members and the account. Fees already paid are not refunded on termination. Provisions that by their nature should survive termination will survive.

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by updating the date above. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms? Email us at [email protected].