Guides
Money after the event
The store share, refunds, growth charges, the plan.
- Convova's share of each store sale is deducted by Stripe before the money reaches the host. Tickets sold elsewhere and free tickets pay nothing.
- The host refunds an order in Stripe. A full refund revokes the order's tickets and add-ons; a partial refund changes nothing about them. The buyer sees the order as refunded in the app.
- If a growth charge fails, Stripe retries and issuing continues. If Stripe gives up, invites and walk-ins pause until the host updates the card on the Payments page, which pays the block again.
- The yearly plan renews until cancelled. Cancelling keeps it to the end of the paid year; then published events stay as they are, and the next publish pays again.